Privacy Policy

Last updated: 19 February 2026

This Privacy Policy explains how Cloud Nine Accountants ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services.

By using our website or services, you agree to this Privacy Policy.

Information we collect

We may collect the following information:

• Full name
• Email address
• Phone number
• Business information
• Information provided through forms or quote requests
• Billing and subscription information

Payment details are processed securely by Stripe. We do not store your card details.

How we use your information

We use your information to:

• Provide accounting services
• Generate quotes
• Manage subscriptions
• Communicate with you
• Meet legal and compliance obligations
• Improve our services

We only collect information necessary to provide our services.

How your information is stored

Your information may be stored securely using trusted third-party service providers, including:

• Website hosting providers
• Payment processors such as Stripe
• Secure databases and storage systems

We take reasonable steps to protect your information from unauthorized access, loss, or misuse.

Sharing your information

We do not sell your personal information.

We may share your information with trusted third-party providers only when necessary to provide services, such as:

• Payment processing providers
• Software and hosting providers
• Legal or regulatory authorities if required by law

Data retention

We retain personal information only as long as necessary to provide services and meet legal obligations.

You may request deletion of your personal data, subject to legal and compliance requirements.

Your rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Request restriction of data processing

To exercise these rights, contact us using the details below.

Cookies

Our website uses cookies to improve functionality and user experience. See our Cookie Policy for more details.

Third-party services

Our website and services may use trusted third-party providers such as Stripe and hosting providers. These providers have their own privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.